Terms & Conditions
The www.effiepanagoula.com is the online store exposure and sales through the Internet of the provider “Efstathia Panagoula”, who operates in Greece. Being obliged to provide general information, according to the article 4 of the Law. 2251/1994, the above provider registered with the General Electronic Commercial Registry no. 121829006000 (GEMI) informs that: for the purposes of these Terms, the supplier is:
Panoramatos Street 86, Panorama 55236, Thessaloniki.
PERSONAL DATA PROTECTION
In order to perform any transaction through the www.effiepanagoula.com e-shop and to make any order of the company’s products, you will be asked to provide some personal data. Our company shall process these data in accordance with article 7Α par. 1 (b) of Law 2472/1997, the General Data Protection Regulation (EU) 2016/679 (GDPR), Law 4624/2019 as well as Law 3471/2006 in the field of electronic communications, in order to complete the order placed by our customers and shall in no way disclose, publish or sell these data to any third parties, except in case a legal procedure regarding the withdrawal of confidentiality is initiated (L. 2225/1994) or according to other obligations arising from the national implementation of the legislation governing the protection of personal data at national and European level.
Every care was taken in the compilation and validation of the information contained on this Site. Nevertheless, we cannot assume any responsibility for its topicality, accuracy, completeness and/or quality.
Under any circumstances, including negligence, www.effiepanagoula.com is not responsible for any damage suffered by the visitor/user from the use of the web services, options and content of www.effiepanagoula.com to and explicitly states that it will does not accept responsibility of any kind on the above.
The contents of www.effiepanagoula.com are provided "as is" without any warranty expressed or implied in any way. To the fullest extent under the law, we disclaim all warranties, express or implied, including but not limited to, those involving the merchantability and fitness for a particular purpose; we do not guarantee that the pages, services, options and content will be uninterrupted; error free or those errors will be corrected.
Also we do not guarantee that the same or any other related site or the servers, through which they are put at your disposal, will be free of viruses or other harmful components; we do not give any warranty regarding the accuracy, completeness or availability of content of web services, options or results.
You understand and agree that www.effiepanagoula.com uses commercially reasonable efforts to display the colors of original works of Art, digital works and printed works accurately via the Site. However, because individual computer monitors may display colors differently, www.effiepanagoula.com is not responsible for the color accuracy of any original works of Art, digital works or printed works displayed on the Site, and disclaims all liability in this regard.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this Site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
The cost for any corrections or services lies with the visitor/user and not www.effiepanagoula.com, its employees or other representatives shall have no liability under any circumstances for any consequential, incidental, indirect, special damages or expenses or penalties, including but not limited to, lost profits, downtime of business, loss of information or data or loss of customers, loss or damage to property, and any third party claims arising out of or in connection with the use, copying or presentation of this Site or its contents or any other related Site whether we were informed, knew or should have known this possibility. We are not responsible for illegal use of a credit card by non-owner, if not declared to the bank as lost, as it is the customer's responsibility to guard their credit card.
NAVIGATION AND INTERACTION TO THE SITE
- Links to other sites
- Links to www.effiepanagoula.com
Please, contact us at the following email address Hello@effiepanagoula.com if you are interested in linking our home page and other web pages which can be publicly accessible.
We are entitled to object to certain links to our Site in the event that the applicant who intends to activate links to us has, in the past, adopted unfair commercial or business practices which are not generally adopted or accepted by the market operators, or has made unfair competition activities vis-à-vis www.effiepanagoula.com or the latter's suppliers, or when we fear that such practices or such activities might be adopted by the applicant in the future. In any event, it is forbidden to post deep links (such as deep frames) to us or to use unauthorized meta-tags without our consent.
- Newsletters - RSS feeds
The newsletters that the visitor/user of www.effiepanagoula.com receives after registration on the mailing lists are our property of and therefore protected by the relevant Greek legislation and international conventions. We reserve the right not to include any person and for any reason on its mailing lists and also has the right to delete any person from the www.effiepanagoula.com mailing lists.
The Site’s visitor can subscribe to a RSS feed and receive relevant notifications concerning new posts on the Site. If no longer interested in receiving notifications he can state his wish and unsubscribe from the RSS feed.
- Social network services
The Site’s visitor who owns accounts in social network services can share posted comments through "Share" applications. He can also send emails and transfer relevant information to messenger services through automated applications incorporated in the respective posts.
We agree to comply with all relevant laws of the European Union and Greece regarding the protection of personal data for the protection of the rights and freedoms of persons whose information is collected or processed in accordance with Law 2472/1997, the General Data Protection Regulation (EU) 2016/679 (GDPR), Law 4624/2019 as well as Law 3471/2006 .
- Protection of personal data
The Site adheres to a policy that determines the way of processing and protection of your personal data. Respects your privacy and recognizes the importance of protecting your information. Whenever you give us your personal information, we use it in accordance with the General Data Protection Regulation (GDPR - Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016) and the applicable laws on personal data protection and for the purposes are set out in this policy, in the registration forms you have completed and in all relevant terms and conditions of use.
The Greek company “Efstathia Panagoula” is responsible for the processing of personal data you provide us and is responsible for the security of your data under the laws on personal data protection.
Company name: “Efstathia Panagoula”, Panoramatos Street 86, Panorama 55236, Thessaloniki, email:Hello@effiepanagoula.com, registered with the General Electronic Commercial Registry no. 121829006000 (GEMI).
The online store www.effiepanagoula.com uses your personal data for the following purposes:
- To manage your online market, i.e. to process your orders and returns through our online services and to send you notifications about the delivery status or in case of any problems during the delivery of your items.
- To process your payments.
- To manage complaints about our products.
- To offer you different alternative payments.
- To identify you and verify that you are over 16 years old.
- To improve your shopping experience and our services.
- To send promotional emails about new products, special offers, our news or other information that we think you may find useful, using the email addresses you have given us.
In order to carry out any transaction through the online store www.effiepanagoula.com and in order to place orders for the company's products, you will be required to disclose some of your personal contact details. When you place an order, we will ask you
-your full name, the address to which the products will be sent, your landline number (or any other telephone you want), your email address.
- Account information such as first name, last name, address, email address, phone number, zip code, date of birth, gender, city, country and username.
- Payment information and history
- Order information
- Purchase history
- Delivery history
- Activity recording information
- IP address
We process your personal data, because it is necessary for:
- the execution of the contract for the sale of goods
- our compliance with our legal obligations
- the pursuit of our legitimate interests
In general, we rely on your consent as the legal basis only for the processing associated with sending direct marketing emails. You have the right to withdraw your consent at any time. Where your consent is the only legal basis for processing, we will stop processing your data after it is withdrawn.
We do not retain your data for longer than is necessary for the purposes set out in this Policy. Different retention periods apply to different types of data; however the maximum length of time we hold your personal data is 10 years.
Confidentiality is taken for granted. The same basic principles that govern classic transactions apply in the case of our online store. All information transmitted by the user/member to www.effiepanagoula.com is confidential and www.effiepanagoula.com has taken all necessary measures to be used only to the extent that it is deemed necessary in the context of the services provided. Some of the measures that have been taken are the following:
Only authorized employees have access to your transaction information and only when necessary, e.g. to process your applications.
Our Site does not disclose the details of customers and their transactions, unless it has a written authorization from you or this is imposed by a court decision or decision of another public authority In any case the online store of www.effiepanagoula.com in any way does not disclose or disclose your personal data and information that you trust us. The personal data that you make available to us by registering as a member are used exclusively for the execution of your transactions. All information is encrypted and stored in complete security.
In order to provide you with certain services, we need to share your personal data with some of our partners. These include delivery, payment and marketing service providers. We will never transfer, sell, rent or exchange our customer data to other organizations for marketing purposes. We may share your data with government agencies, regulators, law enforcement agencies, courts, banks and insurers, in cases where we have to do so:
- to comply with our legal obligations.
- to exercise our legal rights.
- to prevent, detect, investigate crimes or prosecute offenders.
- to protect our employees and customers.
To deliver our products and services to you, it is sometimes necessary for us to share your data outside of the European Union. This will typically occur when service providers are located outside the European Union or if you are based outside the Union. These transfers are subject to special rules under data protection laws.
If this happens, we will ensure that the transfer will be compliant with data protection law and all personal data will be secure. Our standard practice is to use “standard data protection clauses” which have been approved by the European Commission for such transfers.
The Site implements appropriate technical and organizational measures to ensure that your personal data is always protected and secure. Our security measures include data encryption, regular cyber security assessments by all service providers that can handle your personal data, security checks that protect our entire technology infrastructure from external attack and unauthorized access, and internal policies that define the how to ensure the protection of your data and the training of our employees.
Your rights are as follows:
- Right of access: you have the right to request information about the personal data we process at any time. You can contact us by making an access request in writing or verbally and we are happy to share your personal information via email (for more details see Article 15 of the GDPR).
- Right to rectification: You have the right to request correction of your personal data if your data is inaccurate and/or incomplete (for more details see Articles 16 & 19 of the GDPR).
- The right to erasure (‘right to be forgotten’): You have the right to request the deletion of personal data processed by our company at any time, unless an order is pending which has not yet been sent or you owe us something (for more details see Articles 17 & 19 of the GDPR).
- The right to restriction of processing: You have the right to ask us to restrict processing when there is a specific reason for this (e.g. if you have objections to our legitimate interest or if your personal data is incorrect or if you think processing is illegal or if we no longer need them (for more details see Articles 18 and 19 of the GDPR).
- The right to data portability: Every time our company processes your personal data, you have the right to get a copy of it in a structured, commonly used and machine-readable format, as well as to request that it be transferred elsewhere. This includes only the personal data you provided to us (for more information see Article 20 of the GDPR).
- The right to object: You have the right to object to the processing of your personal data based on our legitimate interest. We will not continue to process your personal data unless we can prove legitimate reasons for processing that override your interests and rights or our legitimate claims exist (for more details see Article 21 of the GDPR).
- Right to object to direct marketing: You have the right to object to direct marketing, including profiling for direct commercial purposes. You have the option to opt out of direct marketing.
- Right to human intervention: You have the right to object where a decision is based solely on automated processing, including profiling, which produces legal effects concerning you or significantly affects you (for more details see Article 22 of the GDPR).
If you wish to exercise any of the above rights, contact us using our contact details. If you believe that our company is processing your personal data incorrectly, please contact us. You also have the right to file a complaint with a supervisory authority. If you have any questions about how we use your personal data that were not answered here please send us an e-mail at: Hello@effiepanagoula.com.
- Ensuring Privacy of Transfer of your Personal Data/data transfer security
We recognize the importance of the issue of security of your personal information and your online transactions and take all necessary measures with the most modern and advanced methods to ensure maximum safety problems. All information related to your personal information and your transactions are secure and confidential.
To ensure data transfer security during payment by credit, debit or prepaid card we use Stripe (https://stripe.com). Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, we use the best-in-class security tools and practices to maintain a high level of security at Stripe. All card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons can obtain plaintext card numbers but can request that cards are sent to a service provider on a static allow list. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in a separate hosting environment, and doesn’t share any credentials with Stripe’s primary services (API, site, etc.). This API tracks a payment, from initial creation through the entire checkout process, and triggers additional authentication steps when required. For more information please visit https://stripe.com/docs/security/stripe.
- Controlled Access (firewall)
Access to the systems of www.effiepanagoula.com (servers) is controlled by a firewall, which allows the use of specific services to customers/users by prohibiting access to systems and databases with confidential information and
company information (for more information please visit https://www.shopify.com/security).
4.Transaction Privacy/ Trade secret
Confidentiality is a sine qua non. The same basic principles that apply to traditional trade are also used in the case of www.effiepanagoula.com e-shop. All information transmitted by the user/member in www.effiepanagoula.com is confidential, and our e-shop has taken all necessary measures in order to use them only to the extent necessary in the service. Some of the measures taken are as follows:
Only authorized employees have access to the information of your transaction and only when necessary, for example for the processing of your application.
We do not disclose details of customers and transactions, unless written authorization from you or by court order or decision of any public authority.
In any case the www.effiepanagoula.com with no way discloses or publishes your personal data and information entrusted to us. The personal data you share with us with your membership are used solely for the performance of your transactions. All information is encrypted and stored in complete safety.
- Cookies Policy
The Site of www.effiepanagoula.com uses cookie technology through the Shopify platform that complies with article 6 paragraph 1 item f of the General Data Protection Regulation (GDPR- Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016). Our interest in optimizing our Site should be considered legal within the meaning of the aforementioned provision. Electronic cookies (cookies) are small text folders that can be stored on the hard drive of site visitors. The information contained in the electronic traces makes the internet navigation easier and facilitates the correct presentation of the web pages.
You can avoid storing electronic tracks on your hard drive by changing the settings in your browser accordingly. We use this data exclusively for the sending of our newsletters and for the answer to your questions. All data is stored on network servers, which operate under a high level of security and which are protected from improper use and are not accessible to unauthorized persons. Disabling cookies will make it impossible to easily browse the Site and therefore users accept this operation from the beginning. When you visit the Site for the first time, a permanent "cookie" (a small text file) will be set and stored on the user's hard drive. Cookies are used during your successive visits to the Site to "personalize" it. You can visit the Site without the permission of cookies, but you will not be able to use all the features of the Site or enjoy its specific features.
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. See the section below on how to control cookies for more information on removing them before they expire.
According to article 4 par. 5 of Law 3471/2006 the storage of information or acquisition of access to stored information in the user terminal equipment is only permitted if the particular user has given his/her consent upon clear and extensive information. An exception to the obligation to obtain consent in accordance with that paragraph shall be the case of storage and access to information intended solely to ‘the transfer of a communication via an electronic communications network or which is necessary for the provision of an information society service expressly requested by the user or subscriber. Essentially, the user’s consent is not required for cookies that are technically necessary to make the connection to the Site or to provide the Internet service.
Cookies can be installed by the provider of the Site visited by the user (first party cookies) or by others through the provider of the Site (third party cookies).
Some cookies are necessary to allow you to browse our Site, use its features, and access secure areas. The use of these cookies is essential for the Site to work. For example, we use user-input cookies for the duration of a session to keep track of a user’s input when filling in forms that span several pages.
We also use functional cookies to remember choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. This allows us to tailor your site experience specifically to your preferences. For example, authentication cookies are functional cookies that are used for the duration of a session (or persistent, if you agree to the “remember me” function) to allow users to authenticate themselves on subsequent visits or to gain access to authorized content across pages. The functional cookies we use include:
- User-centric security cookies to detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing the security of the service.
- Multimedia content player session cookies (flash cookies) are used for the duration of a session to store technical data needed to play back video or audio content (e.g. image quality, network link speed, and buffering parameters).
- Load balancing session cookies are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.
- User interface customization persistent cookies are used to store a user’s preference regarding a service across web pages.
The Shopify platform that we use is dedicated to user experience and we use many tools to help us improve our Site and our commerce platform. To this end, we use reporting and analytics cookies to collect information about how you use our Site or our merchants’ storefronts, and how often. These cookies only gather information for statistical purposes and only use pseudonymous cookie identifiers that do not directly identify you. The performance cookies we use include:
- First party analytics cookies - We use these cookies to estimate the number of unique visitors, to improve our Sites and our merchants’ Sites, and to detect the most searched for words in search engines that lead to a webpage. These cookies are not used to target you with online marketing. We use these cookies to learn how our Sites and our merchants’ Sites are performing and make relevant improvements to improve your browsing experience.
- Third party analytics cookies - We also use Google Analytics and other third-party analytics providers to help measure how users interact with our Site content. These cookies “remember” what our users have done on previous pages and how they’ve interacted with the Site (for more information on Google Analytics, visit Google’s information page).
Finally, Social and Content cookies are placed by many social media plugins (for example the Facebook ’like’ button), and other tools meant to provide or improve the content on a site (for example services that allow the playing of video files, or that create comments sections). We integrate these modules into our platform to improve the experience of browsing and interacting with our Site. Please note that some of these third party services place cookies that are also used for things like behavioural advertising, analytics, and/or market research. For more information please visit https://www.shopify.com/legal/cookies.
You can also delete all cookies already on your device by deleting your browser’s history. This will delete all cookies from all sites you visited from this browser. Please note, however, that some stored data may also be lost (e.g. stored login details, site preferences).
INTELLECTUAL PROPERTY RIGHTS
- Rights on names, domain names and trademarks
The names, trademarks and domain names, that are posted on the Site, constitute the Company’s assets. The company reserves the right to bring any civil, administrative and criminal legal actions against any violator for the relevant conditions concerning the use of the aforementioned assets.
You are not authorized, without the consent of www.effiepanagoula.com and of any other owner of the registered trademarks posted on the Site, to use such trademarks for distinguishing products or services.
Any unlawful or unauthorized use of such trademarks is prohibited and gives rise to serious legal consequences. Such trademarks and any other sign posted on www.effiepanagoula.com must in no way be used in order to obtain undue advantage from the distinctive character or reputation of these trademarks or in such a way as to damage them and their owners.
- Rights on intellectual property laws
Except for specified exceptions (copyright of third parties and affiliates), all content of www.effiepanagoula.com including (without limitation but not limited to) art products inspired by Efstathia Panagoula’s work, in particular, prints featuring artwork created by Efstathia Panagoula, works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos and any other material posted on www.effiepanagoula.com in any format, including menus, web pages, graphics, colors, schemes, tools, fonts, design of the Site, diagrams, layouts, methods, processes, functions and software which are part of www.effiepanagoula.com are protected by copyright and by any other intellectual property right of the company and of the relevant right-holders. The reproduction, wholly or in part, in any form whatsoever, of www.effiepanagoula.com and of its contents is not allowed without our consent.
All graphic designs, programs of intellectual property, texts, icons, photography designs and other www.effiepanagoula.com products, original photographs as well as the layout of the entire Site is an asset of the Company. The company reserves the right to bring any civil, administrative and criminal legal actions against any violator of the relevant conditions concerning the use of the aforementioned assets.
We, by providing access, navigation and use of the Site and its content does not transfer the ownership of the Site and its components.
All other products or services listed in the pages of this Site bear the marks of their respective organizations, companies, partners, associations and publications, are their intellectual and industrial property and therefore they bear the responsibility.
The visitor/user of pages and services of aforementioned has responsibility for any damage caused to aforementioned from bad or improper use of the services.
3. Sui generis rights of intellectual property over the database
As far as the Site’s database is concerned, the company is the "database maker" with sui generis rights according to the article 45A of the Law 2121/1993 as well as to the relevant EU institutional framework. In this context, all export and/or reuse of all or a substantial part of the database content, regardless of the protection of the base according to the general provisions on intellectual property, is banned.
The repetitive and systematic export and/or reuse of insubstantial parts of the database content affecting the normal operation of the company, is also banned. The company reserves the right to bring any civil, administrative and criminal legal actions against any violator for the relevant conditions concerning its sui generis right over the database.
PRODUCT ORDERS AND CUSTOMER PROTECTION
- Tradable goods-Availability-Features
In www.effiepanagoula.com, you may purchase art products inspired by Efstathia Panagoula’s work, in particular, prints featuring artwork created by Efstathia Panagoula. We sell photography works of art produced in Greece. Available-for-sale products, features, prices and their stock availability can be found at our Site and is accessible to all. Users can find out more information about each product by clicking the product icon. All products are accompanied by the original manufacturer's label and a certificate of authenticity. We guarantee timely customer information about the availability or otherwise of products and do not bear any responsibility for availability.
We make daily all possible efforts to provide all necessary information for the product (specifications, prices, etc.). However, in order to reduce errors, we recommend that before completing your purchase, please contact us in the event that prices or any other product features are beyond the usual and reasonable.
At specified time intervals we may carry out special offers and discounts, as a part of promotional activities of the company, which will only be valid for specific products and only for purchases through the site of www.effiepanagoula.com.
Υour order is accompanied by a sales receipt. The prices shown below each product include VAT (24%). These values relate to amounts which are available in our warehouse, while we reserve the right to adjust prices without any obligation to inform the general public.
- Conditions for a valid order
The Site’s visitor can place a valid order given that he has the legal capacity according to the Greek Civil Code orderings, i.e. given that he has reached eighteen years of age and that he is not subject to judicial support to the sales contract. Orders may also be placed by representatives of legal persons. The company reserves the right to claim orders from the supervisor or guardian of persons with no legal capacity.
In order to place an order the following are required:
(a) completing the relevant form by providing all information necessary in order to conclude the sales contract,
(b) the unconditional acceptance of the sales contract’s terms, for the sold item, the quantity, the price including taxes and other expenses, the actual transaction, the time and place for the courier delivery,
The payment method is selected by the interested party and includes the possibility of using a credit card that appears as selected on the Site’s ordering system may be accepted.
An order constitutes a distance sales contract, subject to the relevant legislation (article 4 L.2251/1994, as amended and enforced).
- Consumer’s rights
3.1. Cancelling an order
The consumer holds the right to cancel an order without stating any reasons within fourteen (14) calendar days, unless a longer period is agreed, by returning the product in the original state, without any incurring costs other than return fees. This period starts from the day the products were received. In order to exercise his right, the consumer must complete and send the relevant cancellation form received at the time of the order’s receipt (you can find it here).
In the case of a cancellation of the order, the consumer is required to directly return the product in the original packaging along with the cancellation form, while the supplier is obliged to repay the sums paid by the consumer, within thirty (30) calendar days. The return of the sum is performed in the same manner the payment was made, unless payment was made upon delivery. If the sum is charged to the consumer’s credit card, the right to cancel the order also entails the solution of the tripartite contract between the consumer – supplier and the bank, without compensation.
3.2. Replacing an item
The consumer has the right to ask for the replacement of a product if the item he received was defective or doesn’t correspond to the item ordered. For an item replacement, in the case it was defective or different from that ordered; the consumer should contact the company and return it on the same day of the delivery. It is necessary that the items are in the same condition they were received in and that the consumer has the invoice or sales receipt. We recommend very careful control upon receipt in order to avoid any receipt of defective products or products not ordered. In any case, the maximum timeframe for returning an item or order to submit a replacement request cannot extend beyond fifteen (14) calendar days from receipt. Before any return, we recommend contacting our company. The conditions for carrying out the replacement of a defective product or a product other than the one ordered are the following:
(a) Contact the company within 24 hours from receipt in order to point out the problem using the telephone number found on the "Contact Us" section of our Site or by using the email customer Hello@effiepanagoula.com.
(b) Send a completed return of product request form found on our e-shop homepage, strictly within a period of 14 days.
(c) In the case of a product other than that ordered, it should not be used and it should be kept in the packaging in the condition in which it was received. The delivery of the new product will take place over a time period equal to the time of dispatch of the original item.
3.3. Return policy
You may return a product within 14 days from receipt. If you are returning an item you should complete the Return Form you can download here.
in order to inform us why you wish to return the item as well as the manner in which we can best serve you.
The Return Form offers you the following options
- A) Exchange. We will do our best to exchange the returned product whether this was defective, or if you received the wrong code (Choice: Exchange on the Return Form). For the best service, we advise that within 24 hours from receipt, you inform us on your wish to exchange the product, by completing the special form
Note: In the case exchange is not possible due to lack of availability for the requested item, we will contact you offering you the choices B and C.
- B) Refund to your chosen bank account through which you paid or the credit card you charged, within 30 calendar days from the receipt of the returned product. (Choice: Refund on the Return Form)
- C) Credit of the value of the returned item in order to use it during your next purchase. The amount will be credited within three days from the receipt of the returned item to our warehouse). (Choice Credit on the Return Form)
In case you want to return the products purchased, the address to which they must be sent back to the products is:
Panoramatos Street 86, Panorama 55236, Thessaloniki.
Contact Email : Hello@effiepanagoula.com.
Note: If the reason you return the product is the company’s fault we undertake the cost of returning the product and send it back to the address you have specified for the receipt of the order at our expense. If the consumer wishes to return the order, without any fault of www.effiepanagoula.com then the consumer himself undertakes the cost of returning the product.
From the time you send the product, www.effiepanagoula.com we cannot guarantee the exact time of the returned products. After we receive the products, we will immediately examine your request and notify you via email on the actions taken.
We want to offer the best possible service that gives you the right to make any complaint by mailing us at Hello@effiepanagoula.com., by calling us at Tel. 00306937352313 or by filling out our contact form found here.
METHOD – TIME –COST OF DELIVERY AND DELIVERY OF PRODUCTS
Delivery of products is carried out by DHL Company and free of charge in the Prefecture of Thessaloniki and the rest of Greece within 2-3 working days unless there is a case of delay and/or failure to deliver that is caused by third parties and/or by reasons of force majeure (e.g. bad weather conditions, strikes, COVID-19 pandemic etc) or accidental facts. For the delivery of products outside of Greece, charges shall apply as following:
Delivery cost for the countries of the rest of the world is reported below in a special table:
The delivery of your order takes place within five working days from the date of the placing of the order (9:00-17:00) by a courier company to the address that you indicate on the order form. So as to facilitate the procedure, you are requested to inform us with all the special details of the place of receipt (name of company, floor, number of office etc), when necessary. For safety reasons, you can receive the products only after demonstrating your ID card to the employee of the above-mentioned courier company.
We are not responsible in case of delay and/or failure to deliver that is caused by third parties and/or by reasons of force majeure or accidental facts. However, in case of force majeure (e.g. bad weather conditions, strikes COVID-19 pandemic etc) or an impediment that cannot be overcome, that does not allow the prompt delivery of products, we will inform you via email, so as you inform us if you, still desire under the new circumstances, the completion of your order.
The total sum calculated as described above will appear as soon as you login or fill in your details, after stating the country of delivery.
We do not provide any additional warranty for the products it provides, given the nature of products and the use intended. Any defects are covered by the provisions of the Civil Code for selling.
APPLICABLE LAW AND OTHER PROVISIONS
These terms and conditions of use of this Site and any amendment or change shall be governed by national law, EU law and international treaties. Any provision of these terms that is found to be contrary to the above legal framework will cease to have effect and will be removed from the present, and it won’t affect the validity of other conditions. This constitutes the entire agreement between www.effiepanagoula.com and the visitor/user of its pages and services, and it only binds them. No modification of these terms should be taken into account and be a part of this agreement, unless expressed in writing and incorporated in it.
It is hereby expressly agreed that disputes which may arise from the application of these terms and the general use of the Site by the visitor or user thereof, if not solved amicably, shall be governed by Greek law and falls in the jurisdiction of the Courts of Thessaloniki.
All transactions carried out within this site www.effiepanagoula.com are governed by the Greek and European legislation on issues such as electronic commerce, privacy and data protection, consumer protection and contracts from a distance.